Printer Troubleshooting – Homesome

1. Advisory:

Printing of the bag tags is not supported from the desktop browsers, it only works from the apps due to the limitations in printer hardware.

2. Restart Printer and App.

Unplug the printer and restart it. You will also need to restart the Ipad App. After restarting the printer you should receive a printout with the printer's information including IP address.

3. Confirm Printer IP Address.

Go to the store location in the manager tab and confirm the printer IP address.

If the IP address does not match what is provided by the printer then please update on our end by going to Manage Location → Printers → Add Printers

4. Click 'Manager'.

5. Click on the Desired Location.

6. Click on 'Manage Location'.

7. Click on 'Printers'.

8. In the Window that Appears Confirm the Printer IP Address.

9. Check Network Settings

Make sure that the printer and tablet are on the same network and then IP settings should be set on Static, not DHCP.

10. Search IP Address.

If you are still having trouble connecting to the printer, go to your internet browser and type the IP address (from the Manage Printers Tab) in the search bar.

11. Check for Login Page.

You will see a security warning-- Accept the warning. Make sure that you get to a login page.

12. Test Printing.

Go to a NEW TAB and reopen your Homesome website or refresh the tab. (Ensure you only have one tab open.)
Attempt to print an order.

13. Issue Resolved.

If this all fails, check the internet connectivity with your IT team.

14. Additional Help.

Use the following link for an instructional video:

https://www.dropbox.com/s/n8t7dnw7826i9qx/IBG-Printer-Setup.MOV?dl=0