Overview

The In-app-Chat feature elevates the customer experience by establishing direct communication between you and your customers throughout the picking process. Send real-time SMS updates, respond to inquiries, and share images for product substitutions.

Key Features

Automated message sent to customers when picking starts
Real-time communication between store and customer
Streamlined inbox management for active conversations only
Conversations automatically closed after picking

How it Works

1. Conversation Initiation

Upon entering the picking mode and assigning a picker, an automated message is dispatched to the customer, notifying them that their order is being processed. The message also invites them to ask questions or share concerns during the packing process.

2. Enhanced Picking Process

Interact with the customer by sending SMS messages and images, especially useful when suggesting product alternatives or confirming specific order details.

3. Native Notifications

The feature includes native notifications when using the Homesome Picker App to alert the store staff of responses from customers during the picking process. This ensures that users are always aware of the latest information and can promptly respond to any inquiries or changes.

4. Automatic Inbox Management

The inbox only displays active conversations, enabling store personnel to concentrate on current orders without having to sift through completed or irrelevant conversations.

5. Effortless Order Navigation

After receiving a response from the customer, you can quickly navigate to their order to make necessary adjustments, schedule delivery, and more. Simply click on the top right corner to access the order.

6. Automated Conversation Closure

When the packing process is complete and the order status changes from "Received" to "Processed", the conversation is automatically closed, and an SMS message is sent to the customer, notifying them that the conversation has ended.

The In-app Chat feature is an essential tool for any store aiming to provide exceptional customer service and a seamless shopping experience. By enabling real-time communication and sharing images for product replacements, this feature ensures that customers are well-informed and satisfied with their shopping experience.

Fill out [THIS FORM] to get the In-App-Chat feature enabled for your store.